Renting FAQ

  • Is ReelRentals involved in the rental transaction?

    No, ReelRentals is not involved in the rental transaction. We act as a platform similar to a classified section, connecting vehicle owners with production professionals. The transaction, including payment and terms, is handled directly between the owner and the renter.

  • Is there a fee for using the platform to rent vehicles?

    There are no transaction fees for renting vehicles on the platform. You can browse and reserve vehicles without any extra costs. The only payment required is the rental fee set by the vehicle owner.

  • What are the costs associated with listing my vehicle on the platform?

    Owners pay a subscription fee to list vehicles, which varies based on the number of vehicles you want to list. This fee structure ensures that you can manage multiple listings under a single account efficiently, with tiered pricing to accommodate everything from single-vehicle listings to larger fleets.

  • What types of vehicles can I find on the platform?

    You can find a wide range of vehicles including passenger cars, commercial vehicles, motorcycles, and specialty vehicles like ambulances and farm equipment.

  • Is there a way to view only vehicles available in a specific location?

    Yes, our advanced search feature allows you to filter vehicles by location, ensuring you find vehicles near your production site or within a specified area.

  • Can I communicate directly with the vehicle owner?m

    Yes, our platform includes a secure chat feature that allows you to connect with the owner to discuss details, availability, and any special requirements.

  • What happens if the vehicle I rented is damaged during production?

    We recommend discussing insurance coverage and liability terms with the vehicle owner before finalizing the rental. ReelRentals encourages all users to have appropriate insurance in place.

  • How do I know the vehicle I’m renting is in good condition?

    Owners are required to upload high-quality images and detailed descriptions of their vehicles. We also encourage renters to ask for recent photos or schedule a viewing before the rental date.

  • How far in advance should I book a vehicle?

    It's recommended to book as early as possible, especially for specialty or rare vehicles, to ensure availability. However, last-minute rentals may also be possible depending on the owner's schedule.

  • Can I rent multiple vehicles at once?

    Yes, you can rent multiple vehicles for your production. Simply add each vehicle to your cart and proceed with the booking for all of them in one go.

  • What if I need to extend the rental period?

    You can contact the vehicle owner through our secure chat to discuss extending the rental period. Be sure to reach out before the original rental period ends to avoid any scheduling conflicts.

  • Is there a minimum or maximum rental period for vehicles?

    Each vehicle owner sets their own rental terms, including the minimum and maximum rental period. You can find these details in the listing or ask the owner directly via the platform.

  • What happens if a vehicle isn’t as described when I arrive?

    If the vehicle doesn't meet the description or is not in the agreed-upon condition, you should contact the owner immediately to resolve the issue. ReelRentals encourages transparency and communication to avoid such situations.

  • Can I arrange for delivery of the vehicle to my production site?

    Some vehicle owners may offer delivery services or allow you to arrange transportation. Be sure to discuss delivery options with the owner through the secure chat before finalizing your rental.

  • Do I need to return the vehicle with a full tank of gas?

    Fuel policies are determined by the vehicle owner, so be sure to clarify this detail before the rental begins. Many owners prefer that vehicles are returned with the same amount of fuel as when rented.

  • Can I modify or customize the vehicle for my production?

    Modifications to rented vehicles are typically not allowed unless explicitly agreed upon with the owner. If your production requires changes, discuss this with the owner beforehand to avoid any disputes.

  • How do I cancel a vehicle rental?

    Cancellation policies vary by owner, so check the listing or discuss cancellation terms directly with the owner. Be aware of potential cancellation fees or refund policies before booking.